Privacy Policy
This Privacy Policy ("Policy") describes how Nalux Trade Ltd ("Nalux Trade", "we", "us", or "our") collects, uses, stores, and protects personal information provided by users ("you" or "your") of our website at naluxtrade.com and our associated investment platform (collectively, the "Platform"). We are committed to handling your personal data responsibly and in compliance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please do not use the Platform. We encourage you to review this Policy periodically, as we may update it from time to time to reflect changes in our practices or applicable law.
1. Information We Collect
We collect personal information that you provide directly to us when you register for an account, activate an investment plan, submit a withdrawal request, contact our support team, or otherwise interact with the Platform. This information may include:
Identity Data: Full name, date of birth, nationality, and a copy of your government-issued photo identification (e.g., passport or national identity card).
Contact Data: Email address, telephone number, and postal address.
Financial Data: Bank account details, cryptocurrency wallet addresses, transaction history, deposit and withdrawal records, and source of funds documentation.
Technical Data: IP address, browser type and version, device identifiers, operating system, time zone, and pages visited on the Platform.
Usage Data: Information about how you use and interact with our Platform, including login times, session duration, and actions taken within your account.
Communications Data: Records of correspondence between you and Nalux Trade, including support tickets, emails, and chat logs.
2. How We Use Your Information
We use the personal information we collect for the following purposes:
Account Management: To create, verify, and maintain your investor account on the Platform.
Investment Services: To process deposits, activate investment plans, calculate and credit returns, and process withdrawal requests.
Identity Verification (KYC): To comply with our Know Your Customer and Anti-Money Laundering obligations under applicable law.
Security & Fraud Prevention: To monitor transactions and account activity for signs of fraud, money laundering, or other prohibited activities, and to protect the integrity of the Platform.
Legal Compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory and law enforcement authorities.
Communication: To send you account-related notifications, transaction confirmations, returns updates, and, where you have opted in, marketing communications about new investment plans or platform features.
Platform Improvement: To analyse usage patterns and improve the performance, security, and user experience of the Platform.
3. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide you with access to the Platform and execute your investment plans.
Legal Obligation: Processing is necessary for compliance with our legal obligations, including AML, KYC, and financial reporting requirements.
Legitimate Interests: We process certain data based on our legitimate interests in operating a secure, efficient, and compliant investment platform, provided those interests are not overridden by your rights.
Consent: Where we send marketing communications or use non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time.
4. Data Sharing & Third Parties
We do not sell your personal data to third parties. We may share your information with the following categories of recipients, solely for the purposes described in this Policy:
Payment Processors: Third-party payment service providers who facilitate deposits and withdrawals on the Platform. These providers operate under their own privacy policies and are contractually bound to handle your data securely.
Identity Verification Providers: Third-party KYC and AML compliance services used to verify your identity and screen for sanctions or watchlist matches.
Technology & Infrastructure Partners: Cloud hosting, cybersecurity, and analytics providers who support the operation and maintenance of the Platform, all operating under strict data processing agreements.
Regulatory & Law Enforcement Authorities: Where required by applicable law, court order, or regulatory request, we may disclose your information to relevant governmental or regulatory bodies.
Professional Advisors: Legal counsel, auditors, and other professional advisors, subject to applicable confidentiality obligations.
5. International Data Transfers
As an international investment platform, some of our service providers and partners may be located outside the United Kingdom or the European Economic Area. Where we transfer your personal data internationally, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the relevant data protection authority, or that the transfer is to a country deemed to provide an adequate level of data protection.
6. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. For financial and investment records, we are typically required to retain data for a minimum of five (5) to seven (7) years following the closure of your account, in accordance with AML and financial reporting obligations.
After the applicable retention period has expired, we will securely delete or anonymise your personal data in accordance with our internal data retention policy.
7. Cookies & Tracking Technologies
Our Platform uses cookies and similar tracking technologies to enhance your user experience, analyse Platform usage, and support security functions. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:
Essential Cookies: Necessary for the Platform to function correctly, including session management and security features. These cannot be disabled.
Analytics Cookies: Used to collect anonymous data about how visitors interact with the Platform, helping us improve performance and user experience.
Preference Cookies: Used to remember your settings and preferences, such as language selection and display preferences.
Marketing Cookies: Used, with your consent, to deliver relevant content and measure the effectiveness of our promotional activities.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
8. Data Security
We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include end-to-end encryption of data in transit (SSL/TLS), encryption of sensitive data at rest, multi-factor authentication for account access, regular security audits and penetration testing, and strict access controls limiting data access to authorised personnel only.
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We encourage you to protect your account by using a strong, unique password and enabling two-factor authentication.
9. Your Rights
Under UK GDPR and applicable data protection law, you have the following rights with respect to your personal data:
Right of Access: You have the right to request a copy of the personal data we hold about you.
Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
Right to Erasure: You may request the deletion of your personal data, subject to our legal retention obligations.
Right to Restrict Processing: You may request that we limit the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive a copy of certain personal data in a structured, machine-readable format.
Right to Object: You may object to our processing of your personal data where we rely on legitimate interests as our legal basis.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of the above rights, please contact us at privacy@naluxtrade.com. We will respond to your request within 30 days. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
10. Children's Privacy
The Nalux Trade Platform is not intended for and does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal data, we will take prompt steps to delete such data from our records. If you believe a minor has registered on our Platform, please contact us immediately at support@naluxtrade.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform functionality. When we make material changes, we will notify registered users by email and/or by placing a prominent notice on the Platform. The date of the most recent revision will always be displayed at the top of this Policy.
Your continued use of the Platform after any changes to this Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy regularly.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal data, please contact our Data Protection team:
Email: privacy@naluxtrade.com
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Website: naluxtrade.com